What are you looking for?
Search
Contact Us
Effective Date: June 9, 2025
Last Updated: June 9, 2025
Applies to: All users of Aioew
At Aioew, we believe in transparent and timely communication. Whether you have questions about your order, need help choosing a product, or want to provide feedback, we're here to help.
📨 How to Reach Us
📧 Email Support
For all inquiries (orders, shipping, returns, product info):
support@aioew.com
We aim to respond within 1–2 business days.
🛒 Order & Shipping Questions
Please include your in the subject or body of your email Order Number in the subject or body of your message so we can assist you faster.
🏢 Company Address
Legal Business Name: 3DCAY Marketing Solutions GmbH
Street Address: Amtsgericht PinnebergHRB 1238 EL Daimlerstr.10, 25337, DE
City, State, ZIP / Postal Code: 25337
Ratingen: +49412176717
Country: Germany
Note: This is our return and mailing address. Please do not send returns without prior authorization.
(See our Shipping & Returns Policy for instructions.)
📣 Business Hours
-
Monday to Friday: 9:00 AM – 5:00 PM
-
Closed on weekends and public holidays
-
Messages received outside business hours will be handled the next working day
🧾 Legal Notices & Complaints
If you are contacting us regarding a legal matter or complaint (including GDPR/CCPA requests), please email:
support@aioew.com
We will respond in accordance with applicable data protection regulations.
💬 Social Media
You can also reach out via our official channels:
-
Facebook: Aioew
Please note: For order or refund-related issues, email is the preferred and fastest method.
🛡️ EU/EEA Customers – Dispute Resolution
If you reside in the EU or EEA and are not satisfied with our response, you may use the EU’s Online Dispute Resolution (ODR) platform:
https://ec.europa.eu/consumers/odr/
👥 Stay in Touch
Subscribe to our newsletter for product updates, special offers, and tips:
🖱️ Join Now