Contact Us

Effective Date: June 9, 2025
Last Updated: June 9, 2025
Applies to: All users of Aioew

At Aioew, we believe in transparent and timely communication. Whether you have questions about your order, need help choosing a product, or want to provide feedback, we're here to help.

📨 How to Reach Us

📧 Email Support

For all inquiries (orders, shipping, returns, product info):
support@aioew.com
We aim to respond within 1–2 business days.

🛒 Order & Shipping Questions

Please include your in the subject or body of your email Order Number in the subject or body of your message so we can assist you faster.

🏢 Company Address

Legal Business Name: 3DCAY Marketing Solutions GmbH

Street Address: Amtsgericht PinnebergHRB 1238 EL Daimlerstr.10, 25337, DE

City, State, ZIP / Postal Code: 25337

Ratingen: +49412176717

Country: Germany

Note: This is our return and mailing address. Please do not send returns without prior authorization.
(See our Shipping & Returns Policy for instructions.)

📣 Business Hours

• Monday to Friday: 9:00 AM – 5:00 PM

• Closed on weekends and public holidays

• Messages received outside business hours will be handled the next working day

🧾 Legal Notices & Complaints

If you are contacting us regarding a legal matter or complaint (including GDPR/CCPA requests), please email:
support@aioew.com
We will respond in accordance with applicable data protection regulations.

💬 Social Media

You can also reach out via our official channels:

• Facebook: Aioew

Please note: For order or refund-related issues, email is the preferred and fastest method.

🛡️ EU/EEA Customers – Dispute Resolution

If you reside in the EU or EEA and are not satisfied with our response, you may use the EU’s Online Dispute Resolution (ODR) platform:
https://ec.europa.eu/consumers/odr/

👥 Stay in Touch

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